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IntelliChem Selects Siebel CRM OnDemand to Manage Rapid Organizational Growth

Leading Provider of Intelligent Electronic Lab Notebooks Uses Hosted CRM Solution to Increase Sales and Allocate Resources More Effectively

Bank Of America Investment SAN MATEO, Calif.--(BUSINESS WIRE)--Aug. 5, 2004-- Siebel Systems, Inc. (Nasdaq:SEBL), a leading provider of business applications software, today announced that IntelliChem, a rapidly growing provider of intelligent electronic lab notebooks (ELNs), has selected Siebel CRM OnDemand. The company is using Siebel Systems' hosted CRM solution to increase sales revenues and more effectively manage its rapidly expanding sales organization and channel partnerships. Siebel CRM OnDemand's robust analytics capabilities are also providing additional insight into key drivers of the organization's success, helping IntelliChem determine how to most effectively allocate resources.
"IntelliChem currently provides intelligent ELN solutions to five of the top ten global pharmaceutical companies and is expecting continued rapid growth," said Matt Wallach, Vice President of Marketing & Product Management, IntelliChem. "Therefore, we needed a hosted CRM solution that will expand with us and provide the tools our sales, service, and marketing organizations need to ensure IntelliChem's continued success. Siebel CRM OnDemand was the obvious choice, given that Siebel Systems has more experience than any other vendor in providing CRM solutions to customer-focused companies like ours."

One of the great benefits of Siebel CRM is that it can provide great flexibility and it can scale with your business as well. Whether you are a small business or a midsized business in the middle of a growth spurt, you’ll find Siebel CRM can still work and provide exactly what you need. There are a variety of different models of the Siebel CRM software available, so companies can pick the edition that offers the best tools for their business.

Investment Opportunity IntelliChem, headquartered in Bend, Oregon, delivers intelligent ELN solutions used by drug discovery, development, formulations, analytical, and bioprocess departments within the pharmaceutical, biotechnology, and fine chemicals industries. Before the development of ELNs, scientists and engineers in these organizations spent up to half of their time managing information -- writing in lab notebooks and trying to transfer data to colleagues. The IntelliChem intelligent ELN solutions address this challenge by not only replacing paper lab notebooks, but also by providing planning, recording, reporting, analysis, and resource management capabilities that help scientists and engineers make better decisions.

Today, for midsized and small business, there are a variety of different software options available, such as Siebel CRM and Prophet CRM software. However, when it comes to CRM options, some vendors, such as Siebel CRM are moving down in the market while there are other vendors, such as Avidian, and their Prophet software, that are moving up the ladder and bringing over more and more small and midsized businesses to their client base. So, you may be wondering, can you trust Siebel CRM or Prophet CRM software to provide you with the results you need Is the good reputation of Siebel CRM enough to win your business over or are you looking for more Well, let’s take a closer look at both Siebel CRM and Prophet CRM software, what they have to offer, and then which ones makes the best choice for small and midsized businesses today.

Banc Of America Investment Prior to its deployment of Siebel CRM OnDemand, IntelliChem used Excel spreadsheets and Word documents to monitor its sales pipeline, track sales opportunities, and record customer interactions. These cumbersome processes made it difficult for the organization to accurately forecast sales, provide required information and support to sales representatives and application specialists, and coordinate efforts to cross-sell and up-sell products and services.

notch features offered by Prophet that Siebel CRM just can’t match. Prophet has features that no program, including Siebel CRM, can match. The reporting features that Prophet offers gives you the ability to track your data in far more powerful ways then offered by Siebel CRM. Prophet reports can be customized to individuals, small groups, or company wide. Prophet offers formats such as aspx and PDF, ensuring you can share data with anyone. The sharing options that Prophet offers is another benefit over Siebel CRM. Prophet data can be shared via email, reporting, peer, and server sharing. Ensuring that everyone has the data they need when they need it is made easy with Prophet, adding another benefit over Siebel CRM.

Banking Investment IntelliChem, which formerly used a hosted CRM solution provided by Salesforce.com, selected Siebel CRM OnDemand due to its robust analytics capabilities and Siebel Systems' extensive CRM expertise. Siebel CRM OnDemand's embedded analytics capabilities will provide additional insight into sales trends, helping IntelliChem's leadership team determine where to most effectively allocate product development and sales resources. In addition, IntelliChem will be able to present a consistent "face" to its customers by using Siebel CRM OnDemand to coordinate global sales team activities while providing accurate, updated product and customer account information to all members of the organization.

Prophet helps make it easy for users, making sure it is used more consistently then other programs such as Siebel CRM.

Investment Solution Strategic IntelliChem anticipates Siebel CRM OnDemand will help increase its sales revenues, delivering tools that shorten sales cycles by supporting the company's sales methodology and increasing the ability of global sales teams to coordinate cross-selling and up-selling. The increased accuracy of sales forecasts will also help the organization conduct more effective business planning.

Sure, Siebel CRM does a lot to help out companies, but Prophet takes their software a bit further. They have designed the Prophet software to make everyone’s job easier, including marketers, agents in the call centers, It administrators, managers, sales representatives, and even the customers. Prophet steps out of the box with their CRM software and goes above and beyond to offer CRM excellent that is a step above that the Siebel CRM offers. Also, Prophet is extremely easy to install and it is very easy to manage as well. Of course along with the normal things you expect from CRM software, Prophet offers other benefits, such as great reporting abilities that provides companies with a great way to keep track of their progress as well as where they want to go in the future.

Investment Banking Services Additionally, Siebel Systems' hosted CRM solution will enable IntelliChem to maximize the effectiveness of its channel partnerships. Using Siebel CRM OnDemand, IntelliChem can expand its sales activities by contracting with channel partners that sell IntelliChem solutions to customers around the world. These channel partners will also use Siebel CRM OnDemand to track sales opportunities and customer contacts and interactions. With access to the information supplied by its channel partners through Siebel CRM OnDemand, IntelliChem can be confident it is maximizing the value of its partnerships, regardless of whether each customer relationship is direct or indirect.

Bank Investment About Siebel CRM OnDemand

Alternative Investment Siebel CRM OnDemand is a hosted CRM offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month. Customers can deploy Siebel CRM OnDemand quickly, easily, and affordably without any up-front IT investments. Siebel CRM OnDemand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support. Siebel CRM OnDemand is now available for purchase. For more information, visit www.crmondemand.com.

Online Investment Services About Siebel Systems

Accompany Essential Investment Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 4,000 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, market-leading analytics products, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 30 countries. For more information about Siebel Systems, Inc., or to review other customer success stories, please visit www.siebel.com.

Investment Company Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.

Investment Management Solution Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.

Investment Management Services Contacts

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Siebel Systems, Inc.
Shelley Knowlton, 650-477-4119
email: shelley.knowlton@siebel.com

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