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Forrester's GigaWorld IT Forum Attendees Seek Advice On IT Spending And Governance To Align IT And Business

Attendance Up 15 Percent Compared With Last Year

Orlando, Fla., May 20, 2004 . . . Increasing IT budgets and regulatory compliance were two of the critical issues on the minds of senior business and technology executives attending Forrester Research, Inc.'s (Nasdaq: FORR) GigaWorld IT Forum ending today in Orlando. While offshore outsourcing and security-related sessions were predictably well attended, attendees also flocked to sessions addressing IT spending and governance, ranging from how to develop the right IT organization and make the right IT investments to how to comply with a multitude of regulations.
The eighth annual event attracted more than 700 attendees to the JW Marriott Orlando Grande Lakes. The 15 percent increase compared with last year's attendance can be attributed to the more positive economic outlook and constantly changing IT landscape.

Bank Of America Investment The popular sessions echoed Forrester's recent Business Technographics surveys of more than 1,600 technology decision-makers, which found that although IT budgets have opened up, IT execs are still being challenged to prove the business value of their IT investments. The session entitled "Benchmark: Top Priorities For IT In 2004" discussed what these priorities mean for IT spending this year and beyond, how those decisions are being made, and the benchmarks that IT executives should really use to gauge their success.

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Investment Opportunity "As the economy continues to improve and IT budgets are opening up, we have had more inquiries from our clients about how to leverage existing IT investments while planning for future IT and business trends," said Daniel Mahoney, Senior Vice President, North American Research at Forrester. "GigaWorld provides an important venue for IT and business executives to learn how to achieve strategic objectives while improving ROI, whether it's in sessions, individual meetings with Forrester analysts, or through networking with their peers."

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Banc Of America Investment The following industry keynote addresses provided an additional perspective on future business and technology trends to help attendees make informed IT decisions:

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Banking Investment * Anne M. Mulcahy, Chairman and Chief Executive Officer, Xerox shared insights into a new world of IT that focuses on information content rather than technology.
* Robert LeBlanc, General Manager, Tivoli Software, IBM Software Group addressed the need for flexible and optimal resources to effectively drive down costs and deliver business value.
* Andy Mullins, President and Chief Operating Officer, Candle outlined pragmatic steps to optimize results by consistently aligning IT assets and business goals.

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Investment Solution Strategic Next year's GigaWorld IT Forum will take place May 2-5, 2005, at the Gaylord Texan Hotel, in Dallas, Texas. More information is available at www.forrester.com.

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Investment Banking Services Forrester is an independent technology research company that provides pragmatic and forward-thinking advice about technology's impact on business. Business, marketing, and IT professionals worldwide collaborate with Forrester to align their technology investments with their business goals. Forrester offers products and services in four major areas: Research, Data, Consulting, and Community. In February 2003, Forrester acquired Giga Information Group. Established in 1983, Forrester is headquartered in Cambridge, Mass. For additional information, visit www.forrester.com.

Bank Investment Contact:
Kristen Wilson
Manager, Public Relations
Forrester Research
+1 617/613-6205
kwilson@forrester.com

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