Investments

Onyx Delivers an Economical Alternative to Hosted CRM

Pre-Configured Solution Delivers On-Premise CRM in 30 Days or Less While Providing a Platform for Future Growth

BELLEVUE, Wash.--(BUSINESS WIRE)--July 13, 2004--Onyx(R) Software Corporation (Nasdaq:ONXS), a worldwide leader in successful customer relationship management (CRM), today announced the release of CRMExpress -- a pre-configured version of Onyx designed to grow with a company over time. CRMExpress packages Onyx Enterprise CRM software licenses, implementation services, training and product support -- all for a single, low fixed fee. The package provides a complete CRM system at an affordable price that can be implemented in 30 days or less.
"Most hosted and low-cost CRM offerings today can be deemed "throw-away" solutions. Companies that use these solutions often end up finding they need more functionality down the road," said Ben Kiker, Senior Vice President and Chief Marketing Officer, Onyx Software. "Attracting and keeping customers takes more than a temporary band-aid. Onyx CRMExpress gives customers a simple, on-premise solution that can meet their immediate needs while providing a platform for growth. And it's backed by Onyx's award-winning technology, unmatched deployment services and proven track record in delivering CRM success."

Onyx CRMExpress is designed for enterprises that are looking to address a specific area of need in an immediate and affordable fashion, but know that their needs may expand in the future. Available exclusively to new customers, Onyx CRMExpress includes 50 seats of the Onyx Employee Portal (OEP) with mobile capabilities as well as implementation for a low fixed fee. In addition to a core set of software and implementation services, the package also includes, at no additional charge, analytics, training, a configuration workbook and a post-project review session to help optimize both the solution and customer satisfaction.

"Being in the Healthcare industry, we have to make wise choices with the money allocated for technology purchases," said Nancy Kavadas, Director of Marketing at The WISH Center. "We needed a low-cost CRM solution that could grow with us over time. The Onyx CRMExpress package removed a lot of the risk associated with buying CRM software by giving us exactly what we needed -- an affordable way to manage our patient interactions using a technology platform that is flexible enough to grow with us."

About Onyx Software

Onyx Software Corporation (Nasdaq:ONXS), worldwide leader in delivering successful CRM, offers a fast, cost-effective, usable solution that shares critical information among employees, customers and partners through three role-specific, Web services-based portals. The Onyx approach delivers real-world success by aligning CRM technology with business objectives, strategies and processes. Companies rely on Onyx across multiple departments to create a superior customer experience and a profitable bottom line. Onyx serves customers worldwide in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Amway, United Kingdom lottery operator Camelot, Delta Dental Plans of California, Microsoft Corporation, Mellon Financial Corporation, The Regence Group, State Street Corporation and Suncorp. More information can be found at (888) ASK-ONYX, info@onyx.com or http://www.onyx.com/.

Forward-Looking Statement

This press release contains forward-looking statements, including statements about the potential benefits of Onyx's products and services. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited to, the success of end user deployments of Onyx products and services and the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our quarterly report on form 10-Q for the period ended March 31, 2004. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events.

Onyx is a registered trademark of Onyx Software Corporation in the United States and other countries.

Other product or service names mentioned herein are the trademarks of their respective owners.

Contacts


Onyx Software, Bellevue
Carrie Holmes, 425-519-4096
carrieh@onyx.com

[ Comment, Edit or Article Submission ]